Information we collect
We collect what you give us when you submit an enquiry or call the number on this site: typically your name, contact details, the property address or suburb, and a description of the structure you want demolished. Calls may be logged or recorded for routing and follow-up.
Site assessments may involve photographs of the property and, where relevant, documentation such as asbestos survey reports or approval paperwork you choose to share.
We do not request payment details, identity documents or financial information through this website, and you should not send them.
Purpose
The information is used to arrange a site assessment, prepare a quote, and follow up your enquiry. Nothing else.
Disclosure to contractors
This is a referral website. Your enquiry and the details you provide are passed to an independent, third-party demolition contractor operating in your area so they can contact you, attend the site and quote the work. From that point they hold the information you share with them directly and handle it under their own practices.
Where a job involves asbestos, relevant information may also be shared with a separately licensed asbestos removalist and, where required by law, with regulatory bodies.
Service providers
We use third-party providers to operate this website, route calls and manage enquiries, including a customer relationship management platform and a telephony service. They process information on our behalf.
We do not sell your information.
Retention
Enquiry records are retained while needed to follow up the enquiry and to meet record-keeping obligations, then deleted or de-identified. Records relating to work involving hazardous materials may need to be kept longer where the law requires it.
Cookies
This website may use cookies to understand usage and improve the site. You can block or remove them in your browser without breaking the site.
Access, correction and complaints
To ask what we hold, to correct it, or to have it deleted, call 02 4214 4202. If you believe your privacy has been mishandled and you are not satisfied with our response, the Office of the Australian Information Commissioner accepts complaints.
This policy is updated from time to time; the version on this page is current.